Last updated: September 25, 2020
Thank you for shopping at RocShop.
If, for any reason, you are not completely satisfied with a purchase, You are welcome to return the product for an exchange or a refund.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to RocShop LLC, 714 Winter Pines Ct, Spring, TX 77373.
- Products refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Products from Us.
- Service refers to the Website.
- Website refers to RocShop, accessible from https://www.rocshop.com
- You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Cancellation Rights
You are entitled to cancel Your Order within 14 days without giving any reason for doing so.
The deadline for cancelling an Order is 14 days from the date on which You received the Products or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.
In order to exercise Your right of cancellation, You must inform Us by visiting this page on our website: https://www.rocshop.com/return and filling up the return form to initiate a return.
Depending on whether you choose to exchange the item or getting a refund, We will ship the new item or we reimburse You no later than 7 days from the day on which We receive the returned Products. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement.
Conditions for Returns
In order for the Products to be eligible for a return, please make sure that they:
- Were purchased in the last 14 days,
- Are in the original packaging,
- Are not damaged or have any sign of use
Certain products are not returnable. The decision on whether an item can be returned will be made after the return form is submitted.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Instructions on how and where to send the product back to Us are given to the customer once they fill up a return form at https://www.rocshop.com/return
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: email@example.com
- By visiting this page on our website: https://www.rocshop.com/contact
- By live chat on any page on the site from the bottom right corner button.